One thing often forgotten in major projects such as an EMR implementation within a medical practice: the impact the change has on the staff. Do you think they’re prepared for the significant change of moving from paper record-keeping to electronic? How much training will it take to get your employees using the system proficiently, and who needs to know what? The staff’s perceptions and use of the system are key in the measure of overall effectiveness and success. It’s important to put people first.
Most medical practices, and ophthalmologists in particular, have a majority of staff involved in data input using basic writing and typing skills. When converting your EPM to NextGen from Medical Manager, we went from a DOS keyboard-stroke data entry system to a mouse-driven, Windows-based menu. This may at first seem a minor difference, but it proved a somewhat stressful change for office staff who had enjoyed comfort with doing things in a specific way. After transitioning over to the new system files started disappearing mysteriously, and printouts were popping up at remote offices miles and miles away. It certainly took a bit of time to hone in on the system and how to use it properly.